Help Center

FAQ

Once the order is confirmed  it will begin processing within 24 hours.

Orders placed over the weekend will not be processed until the following business day.

Order confirmation will be sent through a message and an email.

Most of our stuff is made to order and average delivery time period is 5-6 days.

Kindly note COD orders are not processed without telephonic confirmation which is done within 48 hours of your order being placed.

Once your order has been packed and shipping label has been generated, we will email you the tracking information.

A confirmation call will be done to inform you regarding the dispatch along with a service message.

Once your order has been placed and confirmed, it’s not possible for you, or us, to change it prior to dispatch. Please ensure all your information is correct before submitting your order. If your order is not yet shipped out, contact us and we will cancel your previous order, so that you can reorder the correct item.

If you want to exchange your product kindly email us at : exchanges@rdklu.com

You can request an exchange from the section shown in the above link.

Kindly see 

  • Exchanges & Store Credits cannot be redeemed on Sale Prices.
  • In Areas where COD is not available, we cannot initiate a reverse pickup and the customer has to courier the product back to us at the address given below  & the courier charges upto Rs.100  our refunded back to customer. 

Plot No.75, DLF Industrial Area Phase 1

Near NHPC Chowk 

Faridabad, 121003

Haryana

We provide refunds only in cases if the products have any kind of manufacturing defect or if a wrong product has been delivered to you.

If you would like to get a refund, items must be in their original condition and sent within 10 days from delivery.

For the rest we provide with exchanges or store credit.

Kindly note in cases of refunds or exchanges, reverse pickup facility is available only in areas where COD service is available.Same can be checked while placing the order from COD Checker Section on Add To Cart Page. 

In areas where reverse pickup is not available, customers have to send the product  back to us at the below mentioned address and Shipping charges up to Rs.125 will be reimbursed as store credit or directly into their bank account.


Plot No 75 

DLF Industrial Area Phase 1

Near NHPC Chowk

Faridabad, 121003

Haryana